Frequently Asked Questions
Everything you need to know about our premium cuts and delivery.
How is the meat packaged for shipping?
All orders are vacuum-sealed to maintain peak freshness and shipped in insulated temperature-controlled boxes with non-toxic gel ice packs to ensure your meat arrives chilled, never frozen.
Where do you source your livestock?
We partner exclusively with local, sustainable farms that prioritize ethical animal husbandry. Our beef is grass-fed and grain-finished for optimal marbling and flavor.
What are your delivery days?
We ship nationwide from Monday through Thursday to avoid weekend transit delays. Orders placed before 12 PM EST are typically processed for next-day dispatch.
Can I freeze the meat once it arrives?
Yes, our vacuum-sealed packaging is freezer-ready. You can safely store your meat in the freezer for up to 6-12 months without compromising quality or flavor.
What is your return policy for perishable goods?
Due to the nature of our products, we cannot accept returns. However, if there is an issue with your order or it arrives damaged, please contact us within 24 hours for a full refund or replacement.
Do you offer wholesale pricing for businesses?
Yes, we provide bulk ordering and wholesale accounts for restaurants and catering services. Please reach out via our contact page for a customized price list.